This page is for the case where you can no longer sign transactions with the wallet that holds your Intention position. You lost your seed phrase, your device is broken, your hardware wallet no longer unlocks, or you uninstalled the app without writing anything down.
Intention is non-custodial. Intention Labs does not hold your keys, has never held your keys, and has no mechanism to sign on your behalf. This page exists to help you think through recovery paths that involve your wallet vendor and your own backups, not to offer a protocol-level rescue.
Why this is not a protocol problem
An account on Intention is controlled by whatever signing key was used to create it. When you place an order, withdraw funds, or revoke a session, the kernel verifies a signature against that key. If you cannot produce a valid signature, the kernel cannot tell you apart from any other person who cannot produce a valid signature, and it has no way to make an exception. The whole point of a non-custodial system is that no operator, including Intention Labs, can override this.
What you can try
- Recover from your seed phrase backup. If you wrote your seed phrase down when you created the wallet, you can import it into a fresh install of the same wallet (or any compatible one) and regain access. This is the normal path. If your backup is in a safe, a safety deposit box, or a password manager, check there first.
- Contact your wallet vendor. Hardware wallet manufacturers, browser wallet developers, and mobile wallet developers all publish their own recovery procedures. Those procedures are the authoritative reference, not anything we could write here. Go to the vendor’s official support page, not a search result, and follow their instructions.
- Check hardware-wallet recovery procedures. If your device is locked or damaged, the vendor likely supports restoring the same keys onto a replacement device using your recovery phrase. Again, the vendor’s official process is the one to trust.
- Look for secondary backups. If you used a wallet that supports cloud-encrypted backups, social recovery, or multi-device sync, those features may still be live on another device you control.
The migration case
A common variant: you still control a new wallet, and you want the funds on the old wallet to move to the new one. The only way to do that is for the old wallet to sign a transaction transferring the funds. If you no longer have the keys for the old wallet, the old wallet cannot sign, and there is no one who can sign on its behalf. This is not a limitation we can work around; it is the definition of the system.
What we can and cannot help with
- We can confirm on-chain what the last activity on your account was, so you know whether your funds are still at rest or have been moved.
- We cannot move funds out of a wallet whose keys we do not have.
- We cannot issue a new key for an existing account. The account is the key.
If you want the on-chain confirmation above, send your account address to support@intention.xyz. That is the extent of the help available from our side for this category of issue; everything else depends on your wallet vendor and your own backups. 
